Privacy Policy

1. Information We Collect

Personal Information You Provide

When you reach out to us or sign up for our services, we collect information you share directly. This typically includes your name, email address, company details, and sometimes phone numbers. We ask for this information because we need it to respond to your inquiries and provide our services properly.

Technical and Usage Data

Our systems automatically collect certain technical information when you use our website or services. This includes IP addresses, browser types, device information, and how you navigate through our site. Think of it as understanding the footprints visitors leave behind, which helps us improve the experience for everyone.

Application Protection Data

When you use our software protection services, we collect information about your applications and security configurations. This includes metadata about protected software, licensing details, and security event logs. We need this data to deliver the protection services you're paying for and to identify potential security threats.

2. How We Use Your Information

We're pretty selective about what we do with your data. Here's the honest breakdown:

• Service Delivery: We use your information to provide the software protection services you've signed up for. This includes implementing security measures, monitoring threats, and maintaining your account.
• Communication: Your contact details allow us to respond to your questions, send service updates, and notify you about security issues that might affect your applications.
• Improvement and Development: Usage data helps us understand what works and what doesn't, so we can make our services better over time.
• Security and Fraud Prevention: We analyze patterns in technical data to identify suspicious activities and protect both your applications and our systems from threats.
• Legal Compliance: Sometimes we need to process information to comply with Taiwan regulations or respond to valid legal requests.

3. Data Storage and Security

Your data lives on secure servers located in Taiwan and is protected by multiple layers of security controls. We use industry-standard encryption for data transmission and storage, which means your information is scrambled during transfer and while sitting on our servers.

Security Measures We Implement

• TLS encryption for all data transmitted between your systems and ours
• AES-256 encryption for stored sensitive data
• Regular security audits and penetration testing by independent third parties
• Access controls that limit who within our organization can view your data
• Continuous monitoring for unauthorized access attempts
• Regular backups stored in geographically separate locations

That said, no system is 100% bulletproof. While we do everything reasonable to protect your information, we can't guarantee absolute security. If we detect a breach that affects your data, we'll notify you within 72 hours as required by Taiwan's Personal Data Protection Act.

4. Sharing and Disclosure

We share your information only in specific, limited circumstances:

Service Providers

We work with carefully selected third-party providers who help us deliver our services. This includes cloud infrastructure providers, payment processors, and communication tools. These companies are contractually required to protect your data and can only use it for the specific purposes we authorize.

Legal Requirements

We may disclose information when required by Taiwan law, in response to valid legal processes, or when necessary to protect our rights or the safety of our users. Before complying with such requests, we review them carefully to ensure they're legally valid.

Business Transfers

If Nextflowneuron is acquired or merges with another company, your information would likely be transferred as part of that transaction. We'd notify you before this happens and explain any changes to how your data is handled.

5. Your Rights Under Taiwan Law

Taiwan's Personal Data Protection Act gives you several rights regarding your personal information. We take these seriously and have processes in place to handle your requests:

Access and Correction

You can request a copy of the personal information we hold about you. If something's incorrect or outdated, let us know and we'll fix it. We'll respond to access requests within 30 days, though complex requests might take a bit longer.

Deletion and Restriction

You can ask us to delete your personal information, and we'll comply unless we have a legitimate reason to keep it (like ongoing legal obligations or unresolved disputes). You can also request that we stop processing your data for certain purposes while keeping it stored.

Data Portability

Want to take your data elsewhere? We'll provide your information in a structured, commonly used format that you can transfer to another service provider.

Objection and Withdrawal

You can object to how we process your information or withdraw consent you've previously given. Keep in mind that this might affect our ability to provide certain services to you.

6. Data Retention

We don't keep your information longer than necessary. Different types of data have different retention periods based on legal requirements and business needs:

• Account Information: Kept for the duration of your relationship with us, plus three years afterward to handle any potential disputes or legal matters
• Financial Records: Retained for seven years as required by Taiwan tax and accounting regulations
• Technical Logs: Typically deleted after 12 months unless needed for ongoing security investigations
• Marketing Communications: Kept until you unsubscribe or request deletion

When data reaches the end of its retention period, we securely delete it using methods that prevent recovery. For particularly sensitive information, we use multi-pass overwriting techniques.

7. International Data Transfers

While our primary operations are in Taiwan, some of our service providers operate servers in other countries. When your data crosses borders, we ensure adequate protections are in place through standard contractual clauses and verification that recipient countries have adequate data protection laws.

If you're based outside Taiwan and use our services, your information will be transferred to and processed in Taiwan. By using our services, you acknowledge this transfer and that Taiwan privacy laws will govern the handling of your data.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies. These small data files help us remember your preferences, understand how you use our site, and improve your experience. We use several types:

• Essential Cookies: Required for basic site functionality like maintaining your session
• Analytics Cookies: Help us understand visitor behavior and identify areas for improvement
• Preference Cookies: Remember your settings and choices for future visits

You can control cookies through your browser settings. Blocking certain cookies might affect how well our site works for you.

9. Children's Privacy

Our services aren't designed for or directed at individuals under 18. We don't knowingly collect personal information from minors. If we discover we've accidentally collected such information, we'll delete it promptly.

10. Changes to This Policy

Privacy practices evolve, and so will this policy. When we make significant changes, we'll notify you by email or through a prominent notice on our website. The "Last Updated" date at the top shows when the most recent changes took effect.

We encourage you to review this policy periodically. Continuing to use our services after changes take effect means you accept the updated terms.

11. Third-Party Links

Our website might contain links to external sites we don't control. This privacy policy doesn't apply to those third-party sites. We recommend reading their privacy policies before sharing any personal information with them.